Quality Policy.
The quality policy of Creative Security Dynamics LTD is to determine, agree & conform to our client’s needs & expectations, whilst fulfilling the requirements of ISO 9001: 2015 and statutory law.
All of our security, fire detection, alarm systems, maintenance and installation services and activities are undertaken to current revisions of British Standards and industry codes of practice (such as BS 5839:1 – Code of practice for design, installation, commissioning and maintenance of Fire detection and Alarm systems for non domestic buildings/premises)
Creative Security Dynamics LTD recognises that to be competitive & maintain good economic performance, we must employ management systems that continually improve the quality of our products & services that in turn increase the satisfaction of our clients, employees, shareholders, suppliers & society at large.
Key objectives of Creative Security Dynamics LTD are that the Quality Management System provides: –
- Confidence of our clients that their requirements for quality and safety are being achieved in the delivered product or service.
- Confidence of our management & staff that the requirements for quality are being fulfilled & maintained, & that quality improvements take place.
- A framework for establishing and reviewing quality objectives.
- A commitment to continual improvement of the quality management system.
We are conscious that the motivation of our employees is dependent on their training and understanding of the tasks they are expected to perform. It is part of our on-going training programme that this policy is communicated and understood at appropriate levels within the Company and to our interested parties.
Quality of workmanship is the responsibility of all employees of the company.
As the Managing Director, I am ultimately responsible for the performance of the company’s quality management system and the quality of its products and services. It is important for the continuing development of Creative security Dynamics LTD that the company ensures this policy is maintained and continues to remain suitable and effective.
This Quality Policy will be communicated to all employees, displayed in the staff office and available to Field Engineers during their induction.
Dave Spedding
Managing Director
NSI Gold Standard Certification for Fire Safety
Click on the NSI logo to see our Gold Certificate CSD-NSI-GOLD-CERTIFICATE
Media Policy
Employees of Creative Security Dynamics Ltd may be able to access social media services and social networking websites at work, either through company IT systems or via their own personal equipment.
This social media policy describes the rules governing use of social media at Creative Security Dynamics Ltd.
It sets out how staff must behave when using the company’s social media accounts. It also explains the rules about using personal social media accounts at work and describes what staff may say about the company on their personal accounts.
This policy should be read alongside other key policies. The company’s internet use policy is particularly relevant to staff using social media.
Please contact us to request a copy of our Media Policy
Job Applicant Privacy Notice (compliant with GDPR)
As part of any recruitment process, Creative Security Dynamics Ltd collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Please contact us to request a copy of our Job Applicant Media Policy
Employee Privacy Notice (compliant with GDPR)
As part of your employment with Creative Security Dynamics Ltd the company holds your personal data. The organisation is committed to transparency about how it stores and uses this data to ensure we meet our data protection obligations.
Please contact us to request a copy of our Employee Privacy Notice.
Privacy Policy.
This website is operated by Creative Security Dynamics Ltd
We want to provide you with the service and information you need, whilst remaining committed to protecting and respecting your privacy and data.
Any information collected about you is used in accordance with the General Data Protection Regulations (GDPR) 2016 and the Data Protection Act 2018.
This policy sets out the basis on which any personal data we collect from you (our clients or users/visitors to the website), or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
2. Information we may collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, last name, username or similar identifier, title, date of birth and sex.
• Contact Data includes billing and home address, email address and telephone numbers.
• Financial Data including bank account details.
• Transaction Data includes details about payments to and from you and other details of services you have engaged with.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not routinely collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, our wealth management team may be required to collect special category personal data and this will be communicated to you at the time.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
To ensure data is accurate we prefer to collect the information we need directly from you. We will usually do this:
• If you visit our website.
• If you complete an online form.
• When you contact us for any reason via email or telephone.
• When you start to do business/trade with the Port.
• If you provide us with your business card.
• If you enter a competition.
• When you apply for job opportunities on our website.
• If you visit our premises.
4. Purposes for which we will use your personal data
The information we collect may vary based on what services and information we provide to you. Typically we need:
• Your name, job title, email, address and contact number so we know who you are and what services you require from us.
• For enquiries we may require your contact details (telephone number and/or email address) in order to respond to your enquiry.
• We may gather information when you visit our website, such as which pages you visit or how long you spend reading a particular page.
• We collect personal information on job application forms such as your name, address, work history, qualifications and references; along with any other information which you choose to supply us with on your CV.
• We adhere to all of the principles of the GDPR including data minimisation.
• In order to keep everyone safe we use CCTV which will monitor your activities and movements in certain clearly marked areas.
We keep a record of the events you attended and emails we send you, and may even track whether you receive or open them so we can make sure we are sending you the most relevant information.
You may refuse to provide us with some or all of your personal information however this might restrict how we interact with you.
The data and information held within a job application or CV will be used to make a job offer to the applicant.
5. Disclosure of your personal data
We will also pass your data on when required to do so by law. We will never sell your data or share data for reasons other than as stated unless authorised to do so by you.
Our IT and web-hosting suppliers have access to data held to that to the extent needed to provide our website and IT systems. They are governed by contracts and will adhere to this policy.
Data held will not be transferred abroad.
We do not us any automated data processing.
6. Cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.
We use cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer and/or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer and/or device.
Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.allaboutcookies.org
7. International Transfers
We do not routinely transfer data outside the European Economic Area (EEA), however whenever we do, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. However, the transmission of information via the internet is not completely secure. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data Retention
We will only retain your personal data for as long as it’s necessary. We will keep the different types of information we collect from you from 25 May 2018 onwards in accordance with the timescales below. We are working to retrospectively apply these data retention rules to all of our records.
Subject to our obligation to retain data under our separate legislative, insurance or regulatory requirements, from 25 May 2018 onwards we will:
• keep records relating to active client matters (for whom we are receiving continued instructions) for up to 14 years; and
• when a client terminates their arrangement with us, delete any information which is over 7 years old. Data obtained in the 7 years prior to termination, will be retained for a further 7 years.
In some circumstances you can ask us to delete your data: see Right to be forgotten below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. Your rights
You have the following rights related to your personal data:
• The right to request a copy of personal information held about you.
• The right to request that inaccuracies be corrected.
• The right to request us to stop processing your personal data.
• The right to lodge a complaint with the Information Commissioner’s Office.
• The right to withdraw consent.
• The right to delete the data we hold on you.
• The right to restrict processing.
• The right to request transfer of your data to another controller.
• The right not to be subject to automated decisions.
We must also notify you if;
• We suffer a data breach and your data is affected in a way that it poses a risk to your rights and freedoms.
• We carry out your request to correct/update, erase or not use your data.
• To exercise your right to access your data, please contact us as per the details held within the Contact Us section.
12. Contact
Any questions, queries or comments with regards to this policy or how we handle your personal data are welcomed, even if you wish to be removed from any communications. Please contact us as follows: